Tom is a cat who has a very special gift. He’s the appointed feline friend, counselor and caretaker at Salem VA Medical Center in Salem, Virginia. He is revered as an animal who may sometimes know more about empathy “in the moment” than his humans who love him just for being “Tom.”
The lovefest goes both ways, as Tom returns affection to the resident veterans of the hospital’s community living center that provides rehabilitation, hospice/palliative care and long-term skilled nursing.
“You can’t beat a good, purring, loving kitty cat,” Army veteran, James Gearhart of Bassett, Virginia, stated. He lived in the rehabilitation unit while being treated for throat cancer and says he's doing well after being recently discharged.
“Tom knows when someone is having a difficult time. He laid on my bed a lot and I rubbed and scratched him the way cats like,” Gearhart said. “One day I gave him some of my Ensure vanilla drink and he drank every bit of it. Then he rubbed on me and licked my hands.”
The hospital’s Chief of Extended Care Service, Dr. Blake Lipscomb, says that Tom stood by him one day when he had to officially pronounce a veteran dead. “Tom looked up at me and meowed. He had been with the veteran and his family at a time that was the biggest struggle for them, doing exactly what we wanted him to do. That was to help make a more low-stress, homelike environment.”
In 2012, Dottie Rizzo, Chief Nurse in the hospital’s extended care service, along with physician assistant Laura Hart, read a book called “Making Rounds with Oscar,” by Dr. David Dosa, a geriatrician. In it, the doctor documents the story of a cat named Oscar who comforts dementia patients and appears to know when they are about to die.
“We knew we needed a cat just like that,” Rizzo said. “We enlisted the assistance of a local veterinarian’s office manager who went to a shelter and visited with the cats for a long time before deciding on Tom.”
Both the staff and the cat know that not everyone likes cats, including patients, their families and yes, even hospital staff. “We have a sign that says ‘No Cat Zone,’ which indicates to non-cat-lovers that Tom won’t be in that area,’ Hart stated.
“There are patients who say they don’t love him, but they do end up loving him anyway. They just don’t know it yet!” she said.
“Then there are families that say they’re ‘allergic,’” Rizzo said. “Within a week, they’re bringing a treat for the cat! We have more than a thousand employees and some come on their breaks to bring Tom food and just pet him. He recently ‘told off’ an overnight supervisor who forgot to bring his treats.”
She remembers in particular a terminal patient with Parkinson’s disease who couldn’t speak very well. “With Tom in his lap, it was less difficult for him to talk, because rubbing the cat calmed him down and relaxed his vocal cords,” she said.
Tom knows his grounds and he’s very territorial,” Hart added, “and dogs aren’t exempt. One day a very large mastiff came into the hospital as part of the pet therapy program and Tom jumped on the canine's back. After that the dog refused to come back unless Tom was secured in his room,” she said.
The intelligent feline thinks he’s really a person, Hart said. “When we hold team meetings, we shut the door for privacy. He meows so much that we let him in. He also likes to ride on the service carts we use to make rounds.”
Rizzo shared the passionate story of a veteran’s daughter who “did not like cats.” She shut the door when Tom was around, even though her dad really liked him, she said. "One day she stepped out of her father’s room for a few minutes and Tom went in," said Rizzo. "Then the cat came out and ‘went to get her,’ meowing at her until she returned to her father’s room. Minutes later her father died. The daughter was convinced Tom made sure she was with her father when he passed.” Being so in tune with what some would call the supernatural or paranormal is not always easy for Tom. “After he’s been with someone who died, he needs to be by himself for a while. It’s tough on us, because everyone is always looking for him. We love him,” Hart said.
When Sharon Herndon’s father died at the center, Tom filled a special place in her family’s heart. The experience motivated the Roanoke, Virginia, woman to write a book in 2014, which she called “Tom the Angel Cat.” In it, she wrote that “Tom is the final salute to a job well done.”